Sales Prospects

When meeting new contacts instead of trying to be interesting and entertaining be “interested” in them and be totally present and aware. People enjoy to be listened to and will often share more information and feel more connected to us if we have truly listened to them. This information can often tell us about their needs, values and long term business goals. This information is critical to landing them as a client in the future.
Relax, we’re just sorting
I once set a goal to add 50 new prospects to my sales pipeline and turn five of those prospects into customers. I would set out at each day with a high level of anxiety and self induced pressure. Often my approach would seem unnatural or forced and my prospects quickly found a way to avoid me or put me off. Talking later on to my mentor he suggested that I focus on building trust and credibility with everyone that I met. I could sort through my new relationships later on. By focusing on “beginning” a relationship instead of the $ sign on the forehead I was able to relax, be genuine and build my network. Relax, build the relationship and sort later.
Be on all the time
Some of our best clients can come out of chance encounters where opportunity has met preparedness. Be naturally inquisitive at all times. I’ve met two clients on airplanes over the past couple of years just by being curious and asking a few questions. Another client of mine scans local headlines everyday for new potential clients and industry trends, he often discovers clients and new market niches before his competitors know they event exist. After talking to a consultant for twenty minutes at a function we found we had similar target markets and were able to refer more business to each other.
Persistently add value
Be persistent. Remember 81% of conversion business is done from the 5th call and onward. Also, remember people trust you 70% more on the 3rd contact with you than the first time. Follow-up and follow-through is critical. Persistence isn’t enough though. We need to ask ourselves the question: How am I going to add value with this call, meeting e-mail etc? Persistent contact + Added Value = receptive prospect. Only 12% of sales people make 3 or more calls and keep going and they earn 80% of commissions that are paid out. [statistical source: American Dry Goods Association and John C. Maxwell]
The New Economy
"The big don’t eat the small, the fast eat the slow.” When we prospect and make new contacts the velocity of our follow-up is often one of the biggest credibility makers or breakers. We all want results and resources now. Act fast, deliver more than they expect, deliver on our initial commitments faster than promised to get the prospects’ attention.
Put a top of mind program in place
We all roll out the red carpet for big profitable clients. Why not put a loyalty and “top of mind program” in place for those people who refer great clients to us. Some of these people are capable of referring us dozens of clients. Too often we are too informal and inconsistent with those people who refer business to us. Get them on a mailing list, call them frequently, take them to lunch, and refer business to them too.